Exclusive Content:

5 Critical Dilemmas Facing the Modern Digital Marketer

Digital marketers face constant pressure to be ahead of...

5 Steps How Marketing Leaders Succeed with Digital Work Management

It’s no surprise that the marketing industry continues to...

7 Habits of High-Performance Marketing Teams

Why your marketers need to create productive habits With constant...

Reducing Employee Dependence on Calling the IT Service Desk

IT service desks have been plagued with high call volumes for years. Research demonstrates that employees overwhelmingly choose phone as their top method for reaching out to IT, which is surprising considering their dissatisfaction with IT phone support. Yet in their consumer lives, most employees have left the idea of calling a phone number for help behind thanks to consumer apps that make it fast and easy to get help online.

How do you reduce employee dependence on the phone in their professional lives? One way is to deliver a consumer-like experience to employees with a virtual agent and to implement organizational change management (OCM) best practices that encourage them to adopt.

This white paper looks at how some organizations have managed to reduce or eliminate IT phone support successfully.

You will also learn:

  • Why employees still call IT despite initiatives to reduce service desk call volumes
  • How to bring automation to your ITSM with an AI-based virtual agent
  • The importance of OCM and best practices for helping resistant employees adopt
  • Blueprint and three case studies for reducing employee dependence on calling IT

Download it Now!

Download Reducing Employee Dependence on Calling the IT Service Desk Whitepaper

reducing-employee-dependence-on-calling-the-it-service-desk

Latest

Log management: the key to reliable and secure applications

Learn why log management is essential to the success...

Ulta Beauty Case Study

Results at a glance Supported rapid e-commerce growth to $2B...

The Everything Guide to Data Collection in DevSecOps

Collecting wide swaths of observability and security data is...

Newsletter

Sumo Logic named as a “Visionary” in the 2022 Gartner Magic Quadrant for SIEM

We are proud to be recognized as a "Visionary" for implementing ambitious and well thought out plans for the future. Our customers use Sumo Logic's...

Log management: the key to reliable and secure applications

Learn why log management is essential to the success of cloud-first companies. Download Guide Download Log management: the key to reliable and secure applications Whitepaper

Ulta Beauty Case Study

Results at a glance Supported rapid e-commerce growth to $2B in revenue Full-stack observability to support cloud migration Increased efficiency in identifying risks to application security and...